We Solve Your Toughest Telecommunications and IT Problems

The #1 reason clients use our services: We translate your Telecommunications and IT business goals and problems into systems and processes that achieve your goals and solve your problems.

Our clients can relax and feel at ease because we clear up their confusion, reduce their telecommunications expenses, integrate business strategies with technology opportunities, and help them plan for their future.

We Offer:

• Total Communications Consulting - For Voice, Data, and Video Communications
• Vendor Neutral Decisions - We Do Not Sell Equipment or Provider Services
• Audit of All Telecommunications and IT Services
• Insight When Moving or Updating Your Office - To Take Advantage of the Latest Telephone System and IT Technologies and Carrier Services
• Telecommunications and IT Management Services - For a Single Project or Ongoing as an In-House Expert Without the Staff Overhead

Our Primary Areas of Consulting are:

• Telephone System Decisions Including IP/SIP Telephony, VOIP (Voice Over IP) and All Voice Related Technologies
• Evaluating Applications to Integrate Your Telephone and Computer Systems to Reach Your Business Goals
• Designing Private Voice, Data, and Video Communications Between Locations
• Rates and Terms Negotiations for Local, Long Distance, Internet, and Specialized Carrier Services
• Troubleshooting Problems When the Equipment or Service Providers Aren't Resolving the Issues

Telecommunications and IT Expertise

Web Links Media increases your competitiveness by creating strategic value from voice, data, and video communications. Our consulting services position your company to take advantage of the rapidly expanding communications choices. Business goals of making quicker decisions, getting closer to the customer, and increasing productivity are directly tied to obtaining the proven results of using new communications technologies.

We specialize in linking telephone systems and services to your information systems to: improve customer service; reduce customer response time; increase direct links with suppliers and customers; shorten design, manufacturing, and delivery times; and enhance internal communications. We analyze and determine the real business advantages, not just "technology promises", that apply to your specific business so you can derive competitive advantages from the most effective communications solutions.

We look from both the "top down" and the "bottom up" in reviewing how your business operates and the processes you are using. We brainstorm by asking how you would like to operate your business, without being constrained in thinking to what you think is possible. We then use our knowledge of current and future technologies and services to offer suggestions that help stimulate the discussion. The goal is to improve on how you run your business, often by improving how you communicate internally and with prospects, customers and suppliers, instead of just "automating" current practices.

One primary advantage of working with us is that we take your business perspective. Although vendors say they try to do this, they are still very centric about selling their own product or service. We take a broader view for you. Our approach has worked well for clients willing to invest in consulting to obtain the greatest value for their money. We have many examples where the cost avoidance and cost savings obtained from our consulting equaled many times our clients' investment in our services.

We make it easy for you to discover the benefits of using the latest communications technologies. With today's confusion of service providers and equipment vendors, as our client you can rely on us to understand your specific needs. We create comprehensive plans that show how all your voice, data, and video communications pieces fit together to meet business objectives. In this way, we guide you in viewing your communications systems as a strategic resource.

Our Primary Areas of Expertise include:

• Business Planning Using Communications as a Strategic Resource
• Needs Analysis and Cost/Benefit Studies
• Communications Systems Design including Telephone Systems Equipment and Feature Comparisons; Evaluation and Selection of IP Telephony, VOIP, PBX, Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Computer-Telephony Integration (CTI), Caller ID Screen Pops of Customer Records, and Other Telephone System Related Technologies
• Contact Center (Call Center) Design and Solutions Integrating Voice Calls, E-mail, Fax, Web Chat, Web Call Back, Web Voice Calls, and Web Video Calls into One Contact Center
• Complete IT Systems Design and Installation including Servers, Switches, Routers, Network Software, Security, Privacy, and Disaster Recovery, and Everything In-Between
• Wide Area Voice and Data Communications Network Designs, Planning, Design, and Implementation of Public and Private Network Services including 1+ Dialing, Toll Free Inbound Services, Dedicated Lines (To Carriers' Facilities), Private Lines (Between Your Locations), International Calling, VOIP, Frame Relay, T-1/PRI ISDN (Integrated Services Digital Network), and Specialized Voice and Data Lines and Services
• Mixed Media Messaging (Unified Messaging) ? Voice Mail, E-Mail, and Fax In One Mailbox
• Wireless Services and Cellular Services
• Local Exchange Carrier Services
• Long Distance Carrier Services
• Next Generation Technologies That Offer Greater Functionality and Flexibility for Lower Costs